Case Studies
Design and engineering work from three years at Cisco — across AI features, design systems, creative tooling, and developer experience.
Navigation redesign & search A/B testing
The help center's navigation was designed for a smaller product suite. When Webex grew to dozens of products, I redesigned the structure to scale and ran an A/B test that proved the new search pattern was 38% faster.
UX & Researchcase study 02Agentic search for a 3,000-article help center
With 3,000+ articles across dozens of products and user roles, Webex help center search was giving users answers they didn't trust enough to click. I designed and prototyped an AI layer that could earn that trust.
UX & Full-Stackcase study 03Interactive demo & live AI chat
Most help center pages document products. This one needed to be one. When two VPs called out the existing content as unconvincing, the answer wasn't better documentation. It was building a live AI system directly into the page.
Design &DevBespoke page publishing & what's new carousel
Every custom page on the help center meant an engineering ticket. I built a publishing pipeline and feature carousel that let authors ship content themselves.
Design Systemscoming soon3D network diagrams from static images
Cisco's documentation ecosystem holds thousands of critical network diagrams trapped as static raster images. I built a multi-agent system that extracts their meaning and renders them as explorable 3D scenes.
Creative Devcoming soonAn AI bridge between writers and the CMS
Our tech writers were spending more time fighting CMS plumbing than writing. So I built an AI bridge between their editor and the CMS.
Dev &AI Toolingcoming soonTeaching the AI assistant to see
I'd already taught the help center's AI assistant to read. For the hackathon, I taught it to see.
AI &Visioncoming soon